Refund policy

We want you to be satisfied with your purchase. You may request a return within 30 days of delivery.

To be eligible for a return, the item should be unused, in the condition received, and in its original packaging where applicable. Please contact us before returning any item so we can provide the correct return instructions. Do not send products directly back to a supplier unless we instruct you to do so.

Damaged, defective, or incorrect items: If your order arrives damaged, defective, or incorrect, please contact us as soon as possible with your order number and photos of the issue when applicable.

Return shipping: Return shipping costs may be the customer’s responsibility unless the item was damaged, defective, or incorrect. Original shipping charges are generally non-refundable.

Refunds: Once an approved return is received and reviewed, eligible refunds will be issued to the original payment method. Your bank or card provider may require additional processing time.

Some products may have return restrictions based on their condition, category, or supplier requirements. We will confirm return eligibility before providing return instructions.

Order cancellations: Orders can only be cancelled before they enter processing or fulfillment. Once supplier processing has begun, cancellation may no longer be possible.